Refund Policy

At Medicrov, we strive to provide high-quality healthcare services and ensure customer satisfaction. We understand that there may be occasions when you need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting a refund.

Eligibility for Refunds

  1. Service Not Rendered: If you have paid for a service that was not rendered due to a cancellation or scheduling error on our part, you are eligible for a full refund.
  2. Unsatisfactory Service: If you are not satisfied with the quality of the service provided, you may be eligible for a refund or partial refund, subject to review.
  3. Prepaid Packages: If you have purchased a prepaid package of services and wish to discontinue using the remaining services, you may be eligible for a refund for the unused portion, minus any discounts or promotional pricing applied at the time of purchase.

Non-Refundable Services

  1. Completed Services: Services that have been fully completed and delivered are not eligible for a refund.
  2. Late Cancellations: If you cancel a scheduled appointment within 24 hours of the appointment time, you may not be eligible for a refund.
  3. No-Shows: If you fail to show up for a scheduled appointment without prior notice, you may not be eligible for a refund.

Refund Request Process

  1. Submit a Request: To request a refund, please contact our customer service team at [Email Address] or [Phone Number]. Include your name, contact information, and details of the service for which you are requesting a refund.
  2. Review Process: Our team will review your request and may contact you for additional information or clarification. We aim to resolve refund requests within 14 business days.
  3. Notification: You will be notified of the outcome of your refund request via email or phone. If approved, the refund will be processed using the original payment method within 7-10 business days.

Special Circumstances

  1. Medical Emergencies: If a medical emergency prevents you from attending a scheduled appointment, please contact us as soon as possible. We will consider refunds on a case-by-case basis for such situations.
  2. Force Majeure: If services are disrupted due to circumstances beyond our control, such as natural disasters or government restrictions, we will work with you to reschedule services or provide refunds as appropriate.

Contact Us

If you have any questions or concerns about this Refund Policy, please contact us