Patient Rights & Responsibilities

At Medicrov, we are committed to providing high-quality healthcare services while respecting the rights and dignity of our patients. As a patient, you have the following rights:

Right to Respect and Dignity: You have the right to receive care in a respectful and considerate manner, without discrimination based on race, color, religion, gender, sexual orientation, age, disability, or any other characteristic.
Right to Privacy and Confidentiality: You have the right to privacy and the confidentiality of your medical information. Your personal and health information will be protected in accordance with our Privacy Policy.
Right to Information: You have the right to receive clear and understandable information about your diagnosis, treatment options, and prognosis. You can ask questions and receive explanations regarding your care.
Right to Informed Consent: You have the right to participate in decisions about your healthcare. This includes the right to give or withhold informed consent before any treatment or procedure.
Right to Access Medical Records: You have the right to access your medical records and request amendments to your records if they are inaccurate or incomplete.
Right to Refuse Treatment: You have the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of such refusal.
Right to Complaint and Grievance Resolution: You have the right to voice concerns or complaints about the care you receive and to have them addressed promptly. You can expect a fair and timely resolution of your complaints.
Right to Continuity of Care: You have the right to expect reasonable continuity of care and to be informed about available and realistic patient care options when hospital care is no longer appropriate.

Patient Responsibilities

As a patient of Medicrov, you also have certain responsibilities to help ensure that you receive the best possible care:

Provide Accurate Information: You have the responsibility to provide accurate and complete information about your health, medical history, and current medications. This helps us to provide you with safe and effective care.
Follow Treatment Plans: You have the responsibility to follow the agreed-upon treatment plan and to inform your healthcare provider if you have any concerns or are unable to follow the plan.
Communicate Openly: You have the responsibility to ask questions and express any concerns you may have about your care. Open communication with your healthcare providers helps to ensure that you receive the best possible care.
Respect for Others: You have the responsibility to be considerate and respectful of the rights of other patients and Medicrov staff. This includes following our policies and guidelines and being mindful of noise levels and privacy.
Keep Appointments: You have the responsibility to keep scheduled appointments and to notify us as soon as possible if you need to cancel or reschedule. This helps us to manage our resources and provide care to other patients.
Financial Obligations: You have the responsibility to understand your insurance coverage and to fulfill any financial obligations related to your care. This includes providing necessary insurance information and paying any co-pays, deductibles, or other charges in a timely manner.
Follow Facility Rules and Regulations: You have the responsibility to follow the rules and regulations of the healthcare facility where you receive care. This ensures a safe and orderly environment for all patients and staff.

Contact Us

If you have any questions or concerns about your rights and responsibilities as a patient, please contact us at: